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Sample Information-Technology-Management Questions Answers | Information-Technology-Management Actual Exam
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WGU Information Technology Management QGC1 Sample Questions (Q42-Q47):
NEW QUESTION # 42
Which pair of terms describes an add-on that purports to serve a useful function while transmitting user data and displaying pop-up boxes without the user's knowledge or permission?
- A. Downtime and uptime
- B. Ethics and cost
- C. Hackers and viruses
- D. Adware and spyware
Answer: D
Explanation:
* Definition of Adware and Spyware:
* Adware:Software that displays unwanted advertisements.
* Spyware:Software that covertly collects user data without consent.
* The combination of adware and spyware often masquerades as a legitimate add-on but operates maliciously.
* Key Characteristics:
* Adware displayspop-up advertisements, while spyware transmitsuser datato external parties.
* Both operatewithout the user's permission or knowledge.
* Incorrect Options Analysis:
* A. Downtime and uptime:Relates to system availability, not malicious software.
* B. Hackers and viruses:Refers to broader cybersecurity threats, not specific software.
* C. Ethics and cost:Unrelated to malicious software behavior.
References and Documents of Information Technology Management:
* "Adware and Spyware: Detection and Prevention" (SANS Institute).
* ITIL Information Security Practices (Axelos).
NEW QUESTION # 43
What is a benefit of in-house development and maintenance of information technology systems?
- A. Increases financial savings because it costs less than outsourcing the work
- B. Creates a better quality workforce by combining both technical and business skills
- C. Allows for the fastest development time and ability to scale to new demand levels
- D. Utilizes state-of-the-art technological resources without having to acquire and maintain them
Answer: B
Explanation:
* Benefits of In-House Development and Maintenance:
* In-house teamsgain deep knowledgeof the organization's business processes, enabling better alignment between IT systems and business needs.
* Combinestechnical expertise with business insights, resulting in a workforce that understands the company's unique challenges and opportunities.
* Why Other Options are Incorrect:
* A. Financial savings:In-house development often incurs higher costs due to salaries, training, and infrastructure.
* B. Utilizing state-of-the-art resources:This is typically a benefit of outsourcing, not in-house development.
* D. Fastest development time:In-house development is often slower compared to outsourcing due to limited resources.
References and Documents of Information Technology Management:
* "In-House vs. Outsourced Development: A Comparative Analysis" (Forrester).
* ITIL Service Design and Workforce Development (Axelos).
NEW QUESTION # 44
What is the importance of the partners and suppliers dimension of the ITIL model?
- A. Staffing an organization fosters the creation of value.
- B. Supplying data allows companies to make wise investments and assemble technology solutions.
- C. The creation of value is solely beneficial to the customer.
- D. The relationship with both suppliers and consumers must create value.
Answer: D
NEW QUESTION # 45
A company has a large percentage of employees who resist the use of new technologies. What should the company consider first before implementing a unified communications system?
- A. Corporate culture
- B. Employee accessibility
- C. Pilot testing
- D. Competitors' systems
Answer: A
Explanation:
* Importance of Corporate Culture in Technology Adoption:
* Organizational culture directly influences employees'willingness to adopt new technologies.
* Resistance often stems from fear of change, lack of trust in technology, or inadequate training.
* Steps Before Implementing a Unified Communications System:
* Assess the corporate culture to identify barriers to adoption.
* Develop a change management strategy to address concerns and align the system with company values.
* Incorrect Options Analysis:
* A. Pilot Testing:Useful later in implementation, but not the first step.
* B. Employee Accessibility:Important but secondary to addressing cultural barriers.
* D. Competitors' Systems:Irrelevant to internal resistance issues.
References and Documents of Information Technology Management:
* ITIL 4 Digital Transformation Guide (Axelos).
* "Change Management in Technology Implementation" (Harvard Business Review).
NEW QUESTION # 46
When should a product management team utilize a prototype?
- A. While creating training on a new application for IT Technicians
- B. When testing various user interface designs for a new application
- C. While creating a way to show how the various features in a new application will work together.
- D. When a preliminary model is needed to seek user feedback
Answer: D
Explanation:
* Purpose of Prototypes in Product Management:
* Prototypes provide a working model of the product to collect user feedback.
* This helps the product management team refine the application and address usability issues.
* Why Other Options Are Incorrect:
* Option A:Showing feature interaction is a secondary purpose but not the primary reason for using a prototype.
* Option C:Testing user interfaces may involve prototypes, but the main purpose is feedback collection.
* Option D:Prototypes are not typically used for creating training materials.
References:
* "Role of Prototyping in Product Development" - Product Management Institute
* Agile Prototyping Guidelines - Scrum Alliance
NEW QUESTION # 47
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