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Wonderful 820-605 Exam Questions: Cisco Customer Success Manager Exhibit the Most Useful Training Guide- PassTorrent

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To prepare for the exam, candidates must have a strong understanding of Cisco solutions and technologies, as well as experience in customer success management. They must also be familiar with the best practices in customer success management, including developing and executing customer success plans, managing customer relationships, and driving adoption and expansion.

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Cisco Customer Success Manager Sample Questions (Q89-Q94):

NEW QUESTION # 89
Which term describes the gap between the features and functions customers purchases and the features and functions customers use?

• A. consumption
• B. organizational
• C. capability
• D. financial

Answer: A

NEW QUESTION # 90
Which two outcomes are expansion opportunities within customer success? (Choose two.)

• A. purchase of a new solution
• B. renewal of solution subscription
• C. expansion of solution services
• D. deployment of solution
• E. expansion of solution features

Answer: C,E

Explanation:
Expansion opportunities within customer success include the expansion of solution features and services.
These opportunities arise when customers see the value in adding more features or services to their existing solutions to enhance their capabilities or meet additional business needs. References: Strategies for identifying and capitalizing on opportunities to expand the scope of solutions provided to customers, leading to increased value and customer satisfaction.

NEW QUESTION # 91
The customer wants to improve operational expenditure and reduce the C02 footprint of the organization. Which two business outcomes are critical to the company's success? (Choose two.)

• A. credibility
• B. cost efficiency
• C. business growth
• D. sustainability
• E. time to market

Answer: B,D

NEW QUESTION # 92
Which element evaluates a customer outcome?

• A. key performance indicators
• B. metrics
• C. benchmarks
• D. milestones

Answer: C

NEW QUESTION # 93
Which factor delays time to value?

• A. unpaid invoice
• B. negative Net Promoter Score
• C. unrenewed Success Plan
• D. loss of project sponsor

Answer: D

NEW QUESTION # 94
......

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